How To Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturing defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Hilltop Studios, LLC
Returns Department Tracking #
554 Madison Ave. SE
Grand Rapids, MI 49503
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned. These include any of the downloadable PDF pattern ebooks. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your card order is in like new condition, you may exchange for a different style of the same price. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.